The 2015 report is a tallying by industry of the top consumer complaints received. The 2015 summary is as follows:
The report is of significant importance as consumer complaints are one of the factors that tend to drive FTC enforcement action. For example, the FTC has reported that it brought its highest number of debt collection enforcement actions in 2015, and that such practices remain a high priority in 2016.
Take away: Consumer complaints tend to be a driving force behind regulatory enforcement actions. Businesses in the categories above should take extra steps to ensure that their practices are complaint with governing standards.
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